Third Level Crisis Services

We’re here for you 24 hours a day, 7 days a week, 365 days a year. Call or stop by any time for help with any thing.

(800) 442-7315
3785 Veterans Drive, Traverse City


A 17 year old young woman calls, having heard about Third Level from a friend. She has been sleeping in a tent at a campground for a week now and has decided this is not working for her anymore. Her back is sore and she hasn’t had much to eat in days. She’s also worried about her safety living in the street.

She left home after a fight with her mom and stepdad. She felt like Mom did not back her up and she believes that her mom has chosen her new husband over her child. The crisis worker responds to her feelings of being tired, hungry, and ready for something different to happen.

She learns about Pete’s Place Youth Shelter (operated by CFS) and decides she wants to give it a try. The crisis worker sends a cab to pick her up at the campground.

She arrives at Pete’s Place and is welcomed by the direct care worker, who contacts her parents. They are glad she is safe and give permission for her to stay. Her family is assigned a Youth Services Counselor and they work through the conflicts while she is in shelter. After 10 days in shelter, she goes home, happy to be back in her own bed.

A Vietnam veteran calls from his cabin in the woods. He has been drinking and looking intently at his gun, thinking tonight might be the night to take himself out. He is tortured by memories of the things he saw and did while “in country” and has had enough of trying and not succeeding in getting on with civilian life.

The crisis worker empathizes with his desperation and exhaustion and explores his reasons for dying. He is at high risk of suicide on this night. As they talk, a powerful reason for living is discovered: he loves his grown son and misses seeing his grandchildren grow up as he has been estranged from them. He is surprised about how much he was able to share with the crisis worker, as he lives alone and rarely speaks to anyone.

He agrees when the crisis worker talks about the importance of addressing his risk of suicide tonight. He provides his address and the crisis worker calls 911 in his area and help is dispatched. He is transported safely to the nearest emergency room for evaluation and help. The crisis worker gets a call from the ER nurse and dispatches the Mental Health Emergency Services worker to the ER for further support.

These are just two of the hundreds of stories our crisis team can tell. The impact of having 24/7 crisis intervention services in our community can quite literally mean the difference between life and death.