Third Level

We support people from all walks of life who reach out to us for help with various life challenges. We provide immediate counseling, and can connect you with information and resources for ongoing support. Counselors are available 24 hours a day, 7 days a week, 365 days each year.

Call anytime for help with anything.

No problem is too big or too small.

800-442-7315  or  231-922-4800
Text M-F 11am-3pm 231-480-0292
3785 Veterans Drive, Traverse City, MI 49684

* All calls are confidential unless someone is in immediate danger. We only access caller-id when necessary to ensure your safety.

Third Level helps…

Middle school students in great pain after being bullied
Single parents who need help paying their bills or accessing food
Older adults who feel alone and disconnected
Teens who are “couch surfing” and need somewhere to stay
Veterans transitioning from warrior to citizen
People battling serious illness and the fear that comes with it
A family breadwinner who gets laid off
Older youth who are on their own, trying to make it in the world
Men, women, teens, and elders who have lost hope that their pain will end and are thinking about killing themselves 

Need help? Call now.

(800) 442-7315

Third Level Services

Click the tabs below to learn about ways we can help. Call us anytime for more information.

While a crisis can be a difficult time, it can also be one of change and growth. Third Level believes that growing, changing, and thriving happens in moments of crisis, and we strive to support individuals during these times.

Our 24 hour crisis line is staffed with trained counselors that help individuals in our community understand, cope with, and recover from crisis, no matter what that crisis may look like. Counselors are specially trained in suicide prevention. No problem is too big or too small.

Call 24/7 at  (800) 442-7315

Click here for more information about Crisis Services.

Our counselors are specially trained in suicide prevention and are available 24/7 to help you and your loved ones overcome a suicidal crisis. We’ll talk with you, work to ease your pain, help you problem solve, discuss coping strategies, and identify referrals that can help you on your journey towards healing.

All calls to Third Level are answered live, are free, and remain confidential unless someone is in danger. We only access caller-id when necessary to ensure safety.

Third Level is part of the National Suicide Prevention Lifeline, meaning anyone calling those national numbers from a northern Michigan area code are routed to trained Third Level counselors.

Click here to learn more about Suicide Prevention at CFS including warning signs and coping strategies.

Being a teenager is tough. Problems at home and school can make it even harder. We’re here to help.

Our Youth Services provide counseling and support to teens and their families. We’ll help you access community resources, find housing, participate in activities, learn independent living skills, and more. We want to support you in reaching your goals.

We work with teens who have or are thinking about running away, are homeless, or are experiencing conflict that’s making it hard to be at home. All services are free and confidential. We’ll come to you.

Call 24/7 at (800) 442-7315

Click here for more information about Youth Services & Outreach.

Click here for more information about Pete’s Place Youth Shelter.

Click here for more information about Host Homes for Youth.

Click here for more information about Transitional Living Programs (TLP).

What is Third Level?

Third Level is a program of Child & Family Services, a nonprofit organization serving over 20 counties throughout northern Michigan.

We offer guidance and support to anyone struggling with life’s many challenges – from help paying a utility bill to conquering thoughts of suicide. Our counselors are kind, caring, and want to help you grow and thrive. Call anytime for help with anything.

(800) 442-7315 or (231) 922-4800
3785 Veterans Drive, Traverse City

What does Third Level mean?

There are four different levels of communication, each with its own context and ends. The Third Level is the level of trust, intimacy, vulnerability, and transparency. It is the emotional level where we discuss our wants, needs, fears, and joys.  

The emotional level is the foundation upon which relationships, families, teams, and societies are built…


Support Our Mission

We strive to ensure the safety and well-being of children, youth, adults, and families in times of crisis, challenge, and life transition.

Click here to learn more about Child & Family Services and Third Level.

Click here to learn more about supporting our good work.

Thank you to our recent community partners and supporters. We couldn’t do this work without you.

The Art and Mary Schmuckal Foundation
Benzie County Community Chest
Charlevoix County Community Foundation
The Comstock Fund
Grand Traverse Band of Ottawa and Chippewa Indians
Grand Traverse Regional Community Foundation (YAC)
Petoskey-Harbor Springs Area Community Foundation
Real Estate One – NMI Region
Real Estate One Charitable Foundation
Wells-Fargo Financial Advisors
Wells-Fargo Foundation